Bugs and Suggestions

This is where we track bugs and consider new features!

To make the process smooth, please follow these guidelines:

💲 Preferably use English in your suggestions.

💲 Before posting, check for duplicates using "Search." Upvote or comment on similar suggestions.

💲 When reporting bugs, include details to help us reproduce the issue, and attach image files if possible.

💲 Saves and player logs are helpful.

💲 Feel free to suggest and upvote new features. For live discussions, join our Discord.


Thank you for your feedback!

180 votes

Where to find save files and crash logs? (Check description)

Saves can be found here: C:\Users\%USERNAME%\AppData\Local\CashCleanerSimulator\Saved\SaveGames PlayerDataSlot1.sav / PlayerDataSlot2.sav / PlayerDataSlot3.sav ...
Suggested by: Andrew Vasiliev (13 May, '25) Upvoted: 18 Jun Comments: 4
Pinned Done Bug Crash
571 votes

Money Counter XXL sometimes throws out valid bills for set config when reaching 100 on one

I'm experiencing that the Money Counter XXL sometimes throws out valid bills for the config it is set up to count. Adding image to show how it looks like. some dollar ...
Suggested by: jovestarup (11 May, '25) Upvoted: 12 Jun Comments: 27
269 votes

Money falling through table and falling through the ground and losing the money completely

I place stack of cash on the table to sort throughout the game and the money falls through the table into the ground and disappears forever
Suggested by: vibrating_razor (11 May, '25) Upvoted: 12 Jun Comments: 28
Done Bug
116 votes

Make the chute usable

Please let us use the chute to move items. I was very disappointed when I bought the movable chute, planning to use it to move the dried cash from the laundry area ...
Suggested by: quin (12 May, '25) Upvoted: 14 May Comments: 8
Done Bug
99 votes

UV light show marked bills in dryer when running when they aren't marked

It has consistently for me shown a majority of bills as being marked when I shine a UV light on the dryer when it's running regardless of whether or not the bills are ...
Suggested by: Chris (12 May, '25) Upvoted: 28 Mar Comments: 34
49 votes

The bank vault dropped on top of my sorted cash shelf

I've been trying to sort clean bills, and had some shelves and tables up against the wall in the second area. And then to my surprise an entire bankvault got dropped ...
Suggested by: stann_co (12 May, '25) Upvoted: 14 May Comments: 11
Under review Bug Gameplay
49 votes

Task Tracker bug

Task Tracker is showing notifications but nothing actually active in the app.
Suggested by: Razzy (10 May, '25) Upvoted: 16 May Comments: 3
36 votes

not the right amount

I don't know if I did something wrong but they want 11 500 000 ¥, I put 11 500 000 in the box and the game tells me it's 97.548%.
Suggested by: alexxela (19 May, '25) Upvoted: 01 Jun Comments: 6
Under review Bug Gameplay
34 votes

Slide suggestion

I tried using the slide to load money down from the second floor and it falls through. My suggestion is to allow the slide to transport money as well :) thank you
Suggested by: RoxasP (14 May, '25) Upvoted: 26 Mar Comments: 12
Under review Bug Gameplay
29 votes

Dupe Money Glitch (Washing Machine)

Hi, I have manged to replicate this glitch to get infinite bills out of the washing machine. Started with putting in a mix of bills and coins (Any kind and can be ...
Suggested by: John (11 May, '25) Upvoted: 14 May Comments: 8
Under review Bug
27 votes

Money Counter XXL

So either this is a bug, or it's designed this way so you have to pay attention & waste time.. It can't count properly.. Often you only get 97-99 bills in a ...
Suggested by: TrueDeviL (12 May, '25) Upvoted: 26 Mar Comments: 9
Under review Bug Gameplay
23 votes

UV Lights not working

I made a post on Steam about this but saw today about this site so i'm bringing it here too. After some hours of playing i had 5 handheld uv light and 1 big and ...
Suggested by: Very Furtive Unicorn (12 May, '25) Upvoted: 14 Apr Comments: 3
Under review Bug Gameplay
20 votes

Random Missions Bugging

Hard to explain in the title but occasionally you'll get a mission for things like Vases/Statues being wanted in small boxes which don't fit them, I'm assuming it's a ...
Suggested by: Oliver (10 May, '25) Upvoted: 26 Mar Comments: 2
Done Bug
18 votes

[Bug] Money packs explode out of containers if there is too many for you to hold when you take out.

If you're extracting items from a bag, and it has more money packs than you can hold, or if you have a large pile of money stacks, as soon as you take out the packs ...
Suggested by: Mihoshika (15 Jun, '25) Upvoted: 26 Mar Comments: 2
Under review Bug
15 votes

Workbench Lighting Issue

When I approach the workbench the lighting all around the hideout gets really dark for no apparent reason and when I walk away from the workbench the lighting slowly ...
Suggested by: Jaron (03 Jun, '25) Upvoted: 04 Jun Comments: 0
In Progress Bug
13 votes

Items exploding away and disappearing upon loading into the game

I set up a Money counter XXL on a table, next to another table with the starter money counter, to handle my American cash sorting. The tables were flush but both ...
Suggested by: Mr. Burt Introvert (12 May, '25) Upvoted: 26 Mar Comments: 4
Under review Bug Gameplay
13 votes

UV lights randomly don't work if 6 or more are purchased

After purchasing around 6 UV lights all future purchased lights will no longer work, it will also randomize which lights work when you re open the game with more than ...
Suggested by: Makus (13 May, '25) Upvoted: 27 Jan Comments: 1
Under review Bug Gameplay
12 votes

Silver statue issue

I'm currently at the mission where 6 silver statues are required to be packed but I can't find any silver statue. Not sure whether it is a bug.
Suggested by: Joanna (27 May, '25) Upvoted: 26 Mar Comments: 1
Under review Bug
12 votes

FBI folder soft lock

I was able to send the FBI files to a different delivery, thereby losing them Steps to reproduce 1. Accept a delivery that requires a briefcase 2. Set the new ...
Suggested by: Sandertp (10 May, '25) Upvoted: 26 Mar Comments: 1
Under review Bug
9 votes

Bug Report

I've noticed that as I empty bags of cash that sometimes it will still look as though there's still money in the bag, some even have a partial interaction where they ...
Suggested by: Jen (18 Jun, '25) Upvoted: 26 Mar Comments: 1
Under review Bug
9 votes

The heavy thing disappears

Holding heavy objects such as XXL banknote counters and armchairs Push TAB and remove the knife and the texture disappears. The ability to hit and take breaks ...
Suggested by: 暇人 (06 Jun, '25) Upvoted: 04 Jun Comments: 1
In Progress Bug
8 votes

Mattressses not working right

I buy a brand new mattress and it arrives already cut. I've had this happen three out of four purchases. I can't cut the mattress but it also wont store any money. ...
Suggested by: CC (04 Jun, '25) Upvoted: 04 Jun Comments: 3
In Progress Bug
8 votes

Bug: Similar order cause lost of Money

If you have two Orders, one normal and one timed, it can cause loosing Money. Both Jobs are displayed at the same Time, but the normal Job is taken first. I had ...
Suggested by: Tigra Watanabe (17 Jun, '25) Upvoted: 26 Mar Comments: 1
Under review Bug
8 votes

glitch

i put a dryer on the trolley and it started flying around the room. trashed everything i had placed. meaning it basically unorganized everything. the trolley that was ...
Suggested by: buzzy (05 Jun, '25) Upvoted: 26 Mar Comments: 1
Under review Bug
8 votes

Sac vide

Automatic Translation: I have a torn bag that shows as still being full even though I’ve emptied it several times already. When I try to empty it, I can only pick it ...
Suggested by: Lilissa (30 May, '25) Upvoted: 18 Dec, '25 Comments: 1
Under review Bug
8 votes

Pinned counter not working

I don’t know if this is a bug or it’s intentional but when you do a quest and let’s say it’s $45,000 on the pin up it’ll show 0/45000 as you collect money. I thought ...
Suggested by: Eric B (10 May, '25) Upvoted: 15 Apr Comments: 1
7 votes

BROKEN SWITCH = BROKEN

I Cant turn on the broken switch pretty sure its a bug maybe i am missing something? but i tried to reset game and also respawn (stuck function)
Suggested by: V3LTA (12 May, '25) Upvoted: 16 May Comments: 3
Under review Bug Gameplay
6 votes

10,000 yen - Typo error

It hasn't been fixed yet. There won't be no Japanese players, will there?It should be 万 not 千
Suggested by: SA (01 Jun, '25) Upvoted: 18 Dec, '25 Comments: 8
Done Bug
6 votes

Bug - Exact cash not correct

When giving correct amounts of cash, the game has repeatedly told me I only gave some amount, to my confusion. It is a usd quest and I'm giving exact usd but it will ...
Suggested by: Nick (22 May, '25) Upvoted: 24 Mar Comments: 2
Under review Bug
6 votes

Blacklight evidence

I'm trying to complete the blacklight evidence quest iv separated the cash and they all have the marks but after I band them and rap it in plastic it's still telling ...
Suggested by: dillon (12 May, '25) Upvoted: 27 Jan Comments: 2
Under review Bug Gameplay
6 votes

Bills can be mistakenly added to a dryer mid cycle.

If you move a pile of bills too close to an active dryer, the bill pile can clip through the sides of the dryer and be added to the in progress pile within the dryer. ...
Suggested by: Skelly (05 Jun, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
6 votes

Platform Trolley locked to items

First time using the trolley to move some equipment and I now have a "fused" trolley that is locked to both a dryer and washing machine at the same time. Trying to ...
Suggested by: Fyrefaerie (13 May, '25) Upvoted: 27 Jan Comments: 0
Under review Bug Gameplay
5 votes

Scanner doesn't close after the hotkey update

Fix bug where if you pic up a failed box for scanning and press Q it opens scanner, from there you cant drop the box (e turns into scan for quest) and the noted esc ...
Suggested by: Saphira (22 Jul, '25) Upvoted: 18 Dec, '25 Comments: 4
Under review Bug
5 votes

Burnt bill bug

scanner shows bill as burnt, but visually it looks fine
Suggested by: benG (13 Jun, '25) Upvoted: 18 Dec, '25 Comments: 2
Under review Bug
5 votes

Grabbing Unlimited Piles

Once the player has grabbed a pile of cash (I believe 300 bills) crouching and walking over a pile will pick up the remaining bills. It is possible to have 1000s of ...
Suggested by: Joshua (02 Jun, '25) Upvoted: 24 Dec, '25 Comments: 2
Not planned Bug
5 votes

items being invisible on load in

some items on pallets are invisible when i load into a save on the game. i have to go take the items off the (empty pallet) to get them to appear in my hands? anyone ...
Suggested by: feenox (27 Jul, '25) Upvoted: 18 Feb Comments: 0
Under review Bug
5 votes

Merging stacks visual bug x2

When on the rotation wheel where you choose to merge with a stack in your carry. All stacks on the rotation wheel says 10$ USD (tiny pick of a stack of monies). This ...
Suggested by: Muse (19 Jun, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
5 votes

a bug in the game

where the vault is i had the wall that was destroyed by the vault falling out of the sky re appear . it doesn't really bother me but i figured i would let you know ...
Suggested by: Starlet (27 May, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
5 votes

Bug

When dropping anything close on top of a table/rack it glitches through the table
Suggested by: Arno (24 May, '25) Upvoted: 25 Mar Comments: 0
Under review Bug
4 votes

Fifty Shades of Cash Bug & Graphical Error in 1.0.6-e

There is artifacting on stacks of money when moving with them in the players hand. This is happening on Radeon RX 6700 XT graphics card. It is possible to create ...
Suggested by: Paths (15 Jun, '25) Upvoted: 29 Jan Comments: 2
Under review Bug
4 votes

Bug: Boxes on top of full pallet reloads underneath full pallet

If there is a box resting on top of a pallet that is full of boxes, when reloading the game, that box seems to appear underneath the full pallet, knocking the pallet ...
Suggested by: Xan (19 Jul, '25) Upvoted: 18 Feb Comments: 1
In Progress Bug
4 votes

Ink Stained Bills Sometimes Wont Clean

Not sure if this is where bug reports go but here we go >.> Having an issue where a Free From Ink objective wont accept clean bills. Sorted out the specific bills ...
Suggested by: Risser (23 May, '25) Upvoted: 18 Dec, '25 Comments: 1
Under review Bug
4 votes

Bug: Randomly Picking Up Shopping Cart When Using Grab To Take Money Out

Since the last update every once in a while my character randomly picks up the shopping cart like a piece of furniture while using the grab (F) key, when I am trying ...
Suggested by: NeonSamurai (05 Jul, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
4 votes

Interesting Mini Bug [Current Experimental ver]

I accidentally packed multiple bills in the us money sorter, then all subsequent packs show a white band until I pick it up
Suggested by: TopHatTig (16 Jun, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
4 votes

[bug] Red UV glow in dryer

I have noticed that sometimes notes have the red glow of being marked under UV when in the dryer. But a more thorough inspection reveals they are not marked.
Suggested by: p75369 (15 Jun, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
4 votes

ink on money even if i cut open the bag

i am taking jobs where it says no ink money. if you cut open the bag its not supposed to have ink right? i have taken three jobs and i always cut open the bags and it ...
Suggested by: Kasey Redd (13 Jun, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
4 votes

Bug - Marked bills mistakenly shown in unmarked pile

If I have a pile of unmarked bills and drop 1 marked bill in, then immediately pick up that single marked bill from the unmarked pile, sometimes you can still see a ...
Suggested by: Lygar (23 May, '25) Upvoted: 18 Dec, '25 Comments: 0
Under review Bug
3 votes

Game adds a new keyboard layout

I use my computer with English as the language installed but, since I work an live in Brazil I need to use another keyboard layout, the ABNT2, when I start the game ...
Suggested by: Mikoto (18 Jul, '25) Upvoted: 18 Dec, '25 Comments: 3
Under review Bug
3 votes

[BUG] Carry infinite money

If I grab a wad of money with Hold F + Left click, and then dunk the wad I'm holding into the huge pile, it sucks the whole pile into my hands.
Suggested by: M2GAMER10 (22 Jun, '25) Upvoted: 18 Dec, '25 Comments: 3
Not planned Bug
3 votes

Equation of Risk not possible on single delivery

You physically cannot fit $130,000 in tens into a small box. You can only fit 1 full money block which is $30K. The box size has to be changed if you want to complete ...
Suggested by: Ben S (01 Jun, '25) Upvoted: 18 Dec, '25 Comments: 2
Under review Bug